The fastest way. Send a message, a photo or a screenshot and we reply in the same chat.
+237 670 826 687
WhatsApp
Phone
Visit us in Buea
English & French
UGO | Support. A real person, on WhatsApp.
This is the official support channel for every UGO product: UGO | Signage, Market, Order, Link, Dev, Preach, Blog, Gateway and Pay. Write to us on WhatsApp, call, use the contact form or come and see us in Buea.
Open Tuesday to Saturday, 9:30 AM to 7:30 PM (Cameroon time). Closed Monday and Sunday. A message sent outside these hours is answered when we open.
SUPPORT DESK
UGO | Support
- +237 670 826 687
- Phone
- +237 678 000 555
- www.ugo.cm@gmail.com
- Website
- ugo.cm
- Address
- Clerk's Quarters, Buea, South West, Cameroon. Opposite the White House, above the former Njeforbe Bakery.
- Languages
- English, French
REACH US
Four ways to get help
Pick the one that suits you. Every channel reaches the same team, in English or French.
Phone
Prefer to talk? Call during opening hours and tell us which product you are using.
+237 678 000 555Contact form
Write the details once, choose the product, and we answer you on WhatsApp or by phone. Prefer email? Write to www.ugo.cm@gmail.com.
Open the formVisit us
Clerk's Quarters, Buea, opposite the White House, above the former Njeforbe Bakery.
| Tuesday to Saturday | 9:30 AM to 7:30 PM |
| Monday and Sunday | Closed |
BY PRODUCT
What we help with
UGO is a family of products built in Buea. One support desk answers for all of them.
Advertising on screens: applying to advertise, tokens and receipts, an ad that is not showing, and screens and players for screen owners.
Send: the phone number on your account and the campaign or screen name.
Live auctions and direct buying: your account and verification code, bids, payments, delivery of what you won, and disputes.
Send: the listing or auction name and the phone number you registered with.
Buying from China and worldwide: a quote on a product link, where your order is, delivery in Cameroon, and quality checks.
Send: your order reference, or the product link.
Sharing a USB device over the internet: installing the app, pairing with a PIN, and devices that will not connect.
Send: your Windows version and what you see on screen when it fails.
Websites, web apps, brand design and web training: a quote, the progress of a project, or joining a class.
Send: what you want built, or your project name.
The gospel media library: a video that will not play, a ministry or speaker you want listed, or a sermon you want to share.
Send: the address of the page or the title of the video.
Tech tips and repair guides: sending in your own story, a correction, or a comment you want us to look at.
Send: the post title and what you would like changed.
SMS and WhatsApp sending from your own software (early access): requests for access and help setting up the app.
Send: what you send and roughly how many a day.
Payments with MTN MoMo and Orange Money across UGO (the stand-alone gateway is in early access): a payment that is missing or a receipt you need.
Send: the transaction id, the amount and the time.
WHAT TO SEND
Get an answer on the first try
A good first message saves a round of questions. It takes a minute.
- 1
Name the product
Signage, Market, Order, Link, Dev, Preach, Blog, Gateway or Pay, so the right person picks it up.
- 2
Say who you are
The name or phone number on your account, and an order or payment reference if you have one.
- 3
Describe what happened
What you expected, what you saw instead, and when. A screenshot or photo is worth a thousand words.
- 4
Wait for our reply
We answer in the same chat during opening hours. If we need more, we ask. If it needs a visit, we tell you when to come.
WHATSAPP
How UGO uses WhatsApp
UGO | Support is a business WhatsApp number run by the UGO team. This is when you will hear from it, and how to make it stop.
Message us on WhatsAppWhen we message you
- To answer a message you sent us.
- With a verification code, when you sign up or sign in to a UGO service.
- With an update about something you asked UGO to do: an order, a payment, an application, a repair.
What we do not do
- Send promotions or newsletters without your consent.
- Add you to groups or broadcast lists you did not ask for.
Stopping messages
Write STOP in the chat, or tell us in any other way: a message, a call, or a visit. We then stop messaging you, apart from replying to something you ask us directly. You can also block or report the number in WhatsApp at any time.
STAY SAFE
We never ask for your PIN
Scammers copy business names. These rules protect you, whoever writes to you.
UGO will never ask you for
- Your MTN MoMo or Orange Money PIN.
- Your password, or a verification code sent to your phone.
- A payment to a personal number to "unlock" an order or an account.
To check a message is really from us
- Compare the number with the one on this page.
- Call us on +237 678 000 555 if anything looks wrong.
- Only trust links that start with ugo.cm.
How UGO handles your personal data, for every product, is written in the Terms & Privacy page.
BUSINESS DETAILS
Who is behind UGO | Support
The facts about the business that runs this number.
- Business
- UGO, a family of products built and run from Buea, Cameroon
- Website
- https://ugo.cm
- Support page
- https://ugo.cm/support/
- Address
- Clerk's Quarters, Buea, South West Region, Cameroon. Opposite the White House, above the former Njeforbe Bakery.
- +237 670 826 687
- Phone
- +237 678 000 555
- www.ugo.cm@gmail.com
- Hours
- Tuesday to Saturday, 9:30 AM to 7:30 PM. Closed Monday and Sunday.
What UGO does
UGO builds and runs nine products from Buea: digital signage advertising, live auctions and direct buying, sourcing from China and worldwide, sharing USB devices over the internet, websites and brand design, a gospel media library, a tech blog, a messaging gateway and a payment gateway.
The products are described on the About page, and the rules for using them, including how personal data is handled, are in the Terms & Privacy page.
FAQ
Common questions
How do I contact UGO support?
The fastest way is WhatsApp: message the UGO | Support number on this page. You can also call, email www.ugo.cm@gmail.com, write through the contact page, or visit us in Buea. Tell us which UGO product your question is about.
When is support open?
Tuesday to Saturday, 9:30 AM to 7:30 PM (Cameroon time). We are closed on Monday and Sunday. Messages sent outside these hours are read and answered when we open.
Which languages do you support?
English and French.
What should I include in my message?
The product (Signage, Market, Order, Link, Dev, Preach, Blog, Gateway or Pay), the phone number or name on your account, what you expected and what happened instead. A screenshot, an order reference, a screen code or a payment reference helps us find your case quickly.
Will UGO ever ask for my PIN or password?
No. We never ask for your mobile-money PIN, your password or your verification code in a chat, call or message. If someone asks for them in the name of UGO, do not share them and tell us.
Why did I get a WhatsApp message from UGO?
Either because you wrote to us and we are answering, or because you used a UGO service that sends a service message: a verification code, an update about your order, a reply to your request. We do not send promotions without your consent.
How do I stop WhatsApp messages from UGO?
Write STOP in the chat, or tell us in any other way (message, call, visit). We then stop messaging you, apart from a reply to something you ask us directly.
I paid but my service or order has not changed. What do I do?
Message us the payment reference (the MTN MoMo or Orange Money transaction id), the amount, the time and the product. We check it against our records and answer you.
Can I visit in person?
Yes. We are at Clerk's Quarters, Buea, opposite the White House, above the former Njeforbe Bakery. Opening hours are the same as support hours.
Where can I read how UGO handles my data?
In the Terms & Privacy page, which covers every UGO product, what personal data is kept and why.
Still stuck? Message us on WhatsApp or use the contact page.